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| Shipping and Returns |
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Shipping
All orders are shipped discreetly in plain unmarked packages.
Orders by 1:00 pm PST Monday-Friday and all in-stock items usually will ship out within 1-3 business days.
Orders placed on weekends will be shipped on Tuesday/Wednesday.
Please allow 3-10 business days for delivery.
We do NOT guarantee delivery times. Estimated delivery times apply to in-stock items only.
CANADIAN ORDERS - (Please contact us via email for a shipping quote - do not forget to let us know what are the items you are planning to order). All taxes, brokerage fees, and duty fees are paid for by the buyer. Erotique4Less.com does not include the charges in your order, nor do we pay any of the Canadian taxes or fees of any kind that may be charged upon delivery.
INTERNATIONAL ORDERS - Ship through USPS Ground (Please contact us via email for a shipping quote - do not forget to let us know what are the items you are planning to order). All taxes, brokerage fees, and duty fees are paid for by the buyer. Erotique4Less.com does not include the charges in your order, nor do we pay any of the taxes or fees of any kind that may be charged upon delivery
NOTES: Orders to Hawaii and Alaska must ship via UPS 2nd Day Air Only. Shipping not available for P.O. Boxes or APO/FPO addresses. We do not ship to U.S. territories (American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico and U.S. Virgin Islands).
Please Note: Items do not state whether or not they are in stock on the item page, to inquire about item availability please contact one of our representatives.
Shipping Cost
During the checkout process you will be given flat rate shipping according to the value of your order.
You can request your order to be shipped by another shipping company and their according to their shipping fee.
Erotique4Less offers extremely competitive ground shipping rates on most ground orders on all continental lower 48 states. For all 2-Day Air and Overnight deliveries please contact us at support@erotique4less.com and we will call or email you a quote. Shipping charges are subject to change. For all international shipments please contact us and we will provide you a quote.
Returns
All returns are subject to a 15% restocking fee, unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers. Items returned MUST be in NEW, UNUSED Condition with non-damaged packaging. Damaged packaging (original manufactures box) will result in a $5.00 box fee. Do not mark or tape original box in any way. We will NOT accept returns of items with obvious signs of use. You must notify us by e-mail within 7 days of receiving your order if you wish to make a return. Failure to notify us within a 7 day period will result in refusal of your return.
*We will not refund the cost of shipping or handling, unless the return is due to a manufacturing defect, or an error on the part of us or one of our suppliers. If you return items in used condition, you will be responsible for the cost to have them shipped back to you. Returns will not be accepted without a Return Merchandise Authorization Number - please contact us via email so we can send it to you. Once you notify us, you will be issued a RMA# which must be written on the outside of the package you send to us. Once you receive this number, you have seven days to return the item's to us. Print and complete Merchandise Return Form. Any packages received without the appropriate RMA # written on the outside, or received after 7 days, will be returned to sender.
All clearance sales, hosiery sales and undergarment sales are final, no returns / exchanges will be accepted on any clearance, hosiery or undergarment merchandise. It is recommended that you insure the package for delivery back to us. We cannot be responsible for packages that we do not receive or arrive damaged, due to shipping. We process returns ASAP, however allow up to 7 days for returns to be processed. All authorized returns that meet above terms will result in a refund to the credit card used for the original purchase, or store credit.
*Returns for store credit must meet the above terms. 15% restocking fee will be waived on returns made for store credit. Excessive returns for store credit, as determined by Erotique4Less.com, will be assessed with a 15% restocking fee.
Due to health regulations, we will only accept returns on bikinis, undergarments or underwear that have not been worn and are in original unopened packaging with tags attached.
How Do I Make An Exchange?
We do not "technically" make exchanges. If you would like to make an exchange, please follow above return procedures, and you will be issued store credit, which you may use to purchase any items of your choice.
By purchasing or using any item from Erotique4Less.com you are acknowledging that we will not be held responsible for any personal injury, property damage or any other loss, claim or damage that may arise. All items sold are of merchantable quality.
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